Delivery And Refund Policy

Version: 16/01/2024

Before using Our Service(s), carefully read this Delivery and Refund Policy.

1. Definitions and interpretations

In this Delivery and Refund Policy, we use, inter alia, the following terms:

  • Account:

You created it to use the features of the Service and/or Product or parts of the Service 

and/or Product.

  • Company: (“the Company”, “We”, “Us” or “Our”).
  • Product (s):

This is the digital items, goods, and/or services displayed, listed, and/or offered by the seller for sale through or on the Website.

  • Service (s):

These are all functions available on the Website and provided to You  by the Company.

  • Website:

It is the website https://skinswaparena.com/.

  • You (“Your”, “Yours”): 

It is a person who purchases any Products and/or Service. This person must be at least 18 years old and must agree to follow the terms of the Terms and Conditions.

 2. Delivery 

Once payment for the Product(s) is made on the Website, it will be delivered to Your Account. The Website guarantees that You will receive the Product(s) You paid for.

Typically, it takes 10 minutes from the time of payment for the Products to be delivered to Your account. All transactions on the Website are conducted through telecommunication and data networks. This means that the receipt of Products from Us, or vice versa, may be delayed or prevented by factors that affect the relevant service providers and other parties involved.

We will not to be responsible for delays that are outside of Our reasonable control. If delivery is delayed for such reason, We will inform You as soon as possible and will take steps to minimise the impact of the delay.

 3. Refund

Our Products are considered as virtual (digital) content and cannot be canceled once a transaction has been made.

To avoid any confusion or issues, You should only confirm the receipt of Your order after You have thoroughly checked that the Products received matches the description in the Products listing and is in good working condition. Once You confirm the receipt of Your order, it signifies that you are satisfied with Your purchase and the transaction will be finalized, at which point the payment will be released to the Company. Refunds will not be granted for completed and finalized orders.

If You did not receive the Products or it was corrupted when You received it, please contact Our support team at [email protected]. If someone else used Your payment information to purchase the Products without Your consent, please contact Us immediately. We will investigate the case and, if the funds are still in Our system, We will issue a refund.

4. Updates to this Delivery and Refund Policy

We may occasionally update these Delivery and Refund Policy, and We will notify You of any significant changes by posting the new Delivery and Refund Policy on this page. The date at the top of the Delivery and Refund Policy will be updated to reflect the date of the most recent changes.

We encourage You to review these Delivery and Refund Policy periodically to stay informed about how we are protecting the personal data We collect from You. The latest version of the policy will always be available on this page.

5. Contacting Us

If You have any questions or concerns about this Delivery and Refund Policy, or if You want to make a complaint, You can contact Us by email at [email protected] or by visiting Our Website at https://skinswaparena.com/. We will respond to Your inquiries as soon as possible and We will do Our best to address Your concerns and resolve any issues You may have.

6. Communication from Us

We may from time to time send you important notices by email, regarding We have Your contact details (if, for example, You have an Account). Such notices shall relate to matters including, but not limited to: a) Service and/or Products changes; b) changes to this Delivery and Refund Policy; c) changes to Your Account. We will never send You marketing emails of any kind without Your consent. If You do give such consent, You may opt out at any time.

7. Law and Jurisdication 

This Delivery and Refund Policy, and the relationship between You and Us shall be governed by and construed in accordance with law.

If You are a consumer, any dispute, controversy, proceedings or claim between You and Us relating to this Delivery and Refund Policy, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts.